Integrity Check Partner Standards of Practice & Conduct

The following Standards of Practice & Conduct (“Standards”) apply to all partners of Integrity Check. These Standards ensure the highest level of professionalism, service quality, client trust, and legal compliance. By becoming a partner, you agree to uphold these Standards, thereby reinforcing the reputation and integrity of both Integrity Check and your business.

1. Professionalism, Ethics, and Integrity

Ethical Behavior: Partners must operate in an ethical manner at all times. This includes avoiding conflicts of interest, respecting the rights of others, and ensuring transparent business dealings.
Honesty & Transparency: Partners must represent their services truthfully in all communications with clients and Integrity Check. Misrepresentation of qualifications, services, or project scope will not be tolerated.
Accountability: Partners are accountable for their actions and must take responsibility for any mistakes, delays, or issues that arise. Corrective action plans should be implemented immediately.

2. Commitment to Service Excellence

Client-Centered Approach: Partners must put the client’s needs first, delivering services in a manner that exceeds client expectations. This includes understanding client objectives and providing value-driven solutions.
Timely Completion of Services: All work must be completed within the agreed-upon time frame unless unforeseeable issues arise. Delays must be proactively communicated to Integrity Check and the client, along with a revised timeline.
High-Quality Workmanship: Services must meet or exceed industry standards. Partners are expected to deliver results that reflect superior craftsmanship and attention to detail.
Post-Project Support: Partners should be available to address any issues, concerns, or follow-up questions clients may have after project completion, promoting long-term relationships and satisfaction.

3. Compliance with Legal, Regulatory, and Industry Standards

Partners must adhere to all applicable laws, regulations, and industry standards. This includes:

Licensing and Certifications: All required licenses, certifications, and permits must be maintained and kept up to date. Partners are responsible for ensuring compliance with any additional requirements specific to the regions or projects they operate within.
Integrity Check Standards of Practice (SOPs): Partners must follow Integrity Check’s SOPs, ensuring services align with our expectations for quality, safety, and professionalism.
Code Compliance: Partners must ensure all work complies with local building codes, safety regulations, and environmental laws. If a permit or inspection is required, it must be obtained before starting work.

4. Client Communication and Relationship Management

Clear and Consistent Communication: Partners must maintain open lines of communication with both Integrity Check and the client. Partners should proactively provide updates on project progress, expected timelines, and any potential challenges.
Issue Resolution: Any client concerns, complaints, or disputes should be resolved promptly and professionally. Partners must inform Integrity Check immediately if a situation cannot be resolved, so we can assist in mediation or provide guidance.
Client Confidentiality: All client information, including personal and financial details, must be protected. No client data can be shared with third parties without explicit permission from Integrity Check and the client.

5. Integrity in Billing and Financial Practices

Accurate Billing: All invoices and financial records must reflect the actual services performed and the materials used. Overbilling, false claims, or any form of financial fraud will result in immediate termination.
Cost Transparency: Partners must provide transparent pricing to clients, including clear estimates and breakdowns of costs. Any changes in pricing must be approved by the client before additional charges are incurred.
Project Records: Partners must maintain detailed records of all financial transactions related to each project. These records must be available for audit by Integrity Check at any time.

6. Responsiveness to Referrals and Projects

Timely Response to Referrals: Partners must respond to referrals from Integrity Check within 4 hours. Failure to respond may result in the reassignment of the referral to another partner.
Acceptance or Decline: Partners have the option to accept or decline referrals based on their availability, workload, or expertise. However, once a referral is accepted, the partner must commit to the project and deliver services as agreed.
Collaboration with Integrity Check: Integrity Check reserves the right to assign or reassign projects based on the best interests of the client. Partners must collaborate with Integrity Check to ensure the most suitable service provider is selected for each job.

7. Long-Term Client Retention and Loyalty

Lifetime Client Ownership by Integrity Check: Any client referred by Integrity Check is considered an Integrity Check client for life. If the client engages the partner for future business—whether directly or through a related project—Integrity Check must be informed, and commissions must be paid for all future work.
Client Trust and Retention: Partners must foster long-term relationships with clients by delivering excellent service, which reflects positively on both the partner and Integrity Check. Any attempt to circumvent Integrity Check or engage directly with clients for future projects will result in termination and potential legal action.

8. Commitment to Confidentiality and Data Security

Data Protection: Partners must protect all sensitive client and business information from unauthorized access, misuse, or disclosure. Adequate measures should be in place to prevent data breaches.
Non-Disclosure: All client and Integrity Check information is confidential and may only be shared with authorized individuals. Partners must sign and comply with any applicable non-disclosure agreements (NDAs).
Prohibited Use of Data: Partners are not permitted to use client data for any purpose other than the scope of the services outlined by Integrity Check.

9. Safety and Environmental Responsibility

Workplace Safety: Partners must maintain a safe work environment for employees, clients, and the public. Adherence to OSHA guidelines and industry-specific safety standards is required.
Environmental Compliance: Partners must follow all environmental laws and best practices, particularly regarding waste disposal, emissions, and the handling of hazardous materials.
Sustainable Practices: Whenever possible, partners are encouraged to adopt sustainable practices, including the use of eco-friendly materials and minimizing the environmental impact of their operations.

10. Audits, Reviews, and Continuous Improvement

Performance Audits: Integrity Check reserves the right to conduct regular performance audits to ensure compliance with these Standards. Partners must cooperate with audits and provide requested documentation.
Corrective Action: If an audit reveals non-compliance, partners must take immediate corrective actions to remedy the situation. Repeated violations may result in partnership termination.
Continuous Improvement: Partners are encouraged to invest in professional development, ongoing training, and continuous improvement to maintain high standards and remain competitive in their respective fields.

11. Conflict Resolution and Dispute Management

Proactive Dispute Management: In the event of a disagreement or conflict, partners must engage in good faith efforts to resolve the issue in a timely manner.
Escalation to Integrity Check: If a dispute cannot be resolved independently, the partner must escalate the issue to Integrity Check for mediation.
Binding Arbitration: Should disputes persist, partners agree to resolve the matter through binding arbitration as outlined in the partnership agreement.

12. Partner Termination and Exit Conditions

Termination for Breach: Integrity Check reserves the right to terminate any partner for failure to comply with these Standards. This includes non-compliance with laws, ethical violations, and breaches of client trust.
Post-Termination Obligations: In the event of termination, partners must complete any ongoing projects and settle all outstanding financial obligations, including commissions owed to Integrity Check.
Reapplication: Partners who have been terminated for minor breaches may be allowed to reapply to the partner program after demonstrating corrective actions and improvements.

Service Coordination and Partner Network Access

Client Service Request System

To ensure that clients receive top-quality service through our vetted partner network, all clients must submit a Service Request directly to Integrity Check. This process allows Integrity Check to carefully coordinate services with the most qualified and trusted partners for the client’s specific needs.

Client Request Submission:
Clients are required to submit a Service Request Form through the Integrity Check Client Portal or contact Integrity Check directly to request partner recommendations for specific services (e.g., roofing, plumbing, electrical). This request will include:
- Client’s name and contact information
- Property address
- Details of the services needed
- Preferred timeline or urgency of the service
Service Coordination:
Upon receiving the client’s request, Integrity Check will assess the needs and match the client with a trusted partner from our exclusive network. We will provide the partner with the necessary project details and ensure the partner is well-suited to meet the client’s expectations.
Partner Notification:
After a trusted partner is selected, Integrity Check will notify the partner, sharing:
- The client’s name and contact details
- A summary of the requested services
- A unique Client Service ID for tracking purposes
- A notice that this client has been connected with the partner through Integrity Check’s Partner Network, and all services must be coordinated through the agreed-upon process.
Client Confirmation:
Integrity Check will confirm with the client that their service request has been processed and share details of the selected partner. This confirmation will include:
- The partner’s contact details
- A Client Service ID to be used in communications with the partner
- A reminder that Integrity Check remains the central point of contact for any questions or additional service needs.